Service status

Here you can check whether our services are running as expected. If there are delays, outages or maintenance planned, we will update you on them here.

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Branches

Branch closures and revised opening hours

  • Open – Peckham Branch (Head Office)-  Mon-Fri – 9:30-3:00

  • Open – Brixton Branch – Mon-Fri – 9:30-3:00

  • Open – Walworth Road Branch – Mon-Fri – 9:30-3:00

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Loan application processing

Taking longer than usual

Due to limited availability of staff able to work from home, we expect loan applications to take slightly longer than usual to process.

Please allow up to 15 working days for a decision on your application.

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Online and mobile banking

No issues currently reported

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Current accounts

No issues currently reported

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Telephone help desk

A good service, with the possibility of minor delays

Our helpdesk is operating as normal, though in the current circumstances, call volumes may be higher than normal.

If your enquiry is not urgent, please consider sending an email instead. You may find an answer to your query via our Help Centre.

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Requests via email

Experiencing significant delays

Due to limited staff capacity and increased risk of fraud, our accounts team are currently unable to prioritise requests sent to us via email. There may be delays of 3-5 days in actioning these requests.

To avoid delays, please use our online banking tools or visit a branch.

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Credit control

We are ready to help, but please provide information to avoid delays

We can consider payment holidays or temporary reduction of loan repayment to those adversely affected by the coronavirus crisis.

To assist us in rapidly responding to your request, please email your request to creditcontrol@creditunion.co.uk

Please make sure you include:

  • Evidence of your current income
  • Any additional documentation to help us assess the request, such as a letter from your employer confirming changes to your working hours or employment status.