Service status
Here you can check whether our services are running as expected. If there are delays, outages or maintenance planned, we will update you on them here.
Branches
All branches are currently open. Brixton branch will be closed the week 24-28 May due to repairs following recent flooding.
Please wear a face covering as required by law.
- Peckham Branch (Head Office)- OPEN
Mon-Fri – 9:30-4:30 - Brixton Branch – OPEN
Mon-Fri – 9:30-4:30 - Walworth Road Branch OPEN
Mon-Fri – 9:30-4:30
Brixton branch will be temporarily closed the week 24-28 May due to repairs following recent flood damage in the building.
Due to the bank holiday, the branch will re-open on Tuesday 1 June.
Our other branches (177 Walworth Rd and 4 Heaton Rd) remain open as usual.
Thank you for your patience and support.
Online and mobile banking
All services running as normal
Please visit our Digital Banking page to log in and to find answers to common questions.
Current accounts
Issue affecting outgoing payments now resolved.
The previous delay in payments has now been resolved. Money sent to external accounts in the past 36 hours should reach the recipient’s account shortly. Thank you for your patience.
Telephone help desk
Approx wait time: mins
Please consider sending an email instead, which may often be faster. You can find instant solutions to common issues, as well as step-by-step guides for online banking via our Help Centre.
Loan application processing
All services running as normal
Please allow 10 working days for a decision on your application.
Financial and repayment difficulties?
We are ready to help, but please provide information to avoid delays
We can consider payment holidays or temporary reduction of loan repayment to those affected by the coronavirus pandemic.
To assist us in rapidly responding to your request, please email your request to creditcontrol@creditunion.co.uk
Please make sure you include:
- Evidence of your current income
- Any additional documentation to help us assess the request, such as a letter from your employer confirming changes to your working hours or employment status.
Membership application processing
All services running as normal
Please allow up to 3 weeks for your membership application to be processed and for your membership application to arrive.
SMS Services
All services running as normal
If any of our SMS services are not working, this may be because the mobile phone number on your account is out of date or incorrect. If this happens, please contact us to provide your updated mobile number.