Service status

Here you can check whether our services are running as expected. If there are delays, outages or maintenance planned, we will update you on them here.

\

Branches

All branches open, with planned closure of all branches on Fri 24 July.

  • Open – Peckham Branch (Head Office)-  Mon-Fri – 9:30-3:00

  • Open – Brixton Branch – Mon-Fri – 9:30-300

  • Open – Walworth Road Branch – Mon-Fri – 9:30-3:00

All branches will be closed on Friday 24 July due to planned IT upgrade work. Online and mobile apps will also be unavailable.

\

Loan application processing

Back to normal service

Following a period of disruption due to coronavirus, loan processing times are now back to normal.

Please allow up to 10 working days for a decision on your application.

\

Online and mobile banking

  • Significant disruption expected 24-27 July due to major upgrade.

We are planning a major upgrade of our mobile app and online banking services between Friday 24 and Monday 27 of July.

Online and mobile banking services will be unavailable for much of this period, and there may be delays to scheduled payments and transfers.

\

Membership

Minor delays processing membership applications.

Due to limited staff availability, applications for membership may take slightly longer than usual. Please allow up to 3 weeks for your membership application to be processed and approved.

\

Current accounts

No issues currently reported

\

Telephone help desk

A good service, with the possibility of minor delays

Our helpdesk is operating as normal, though in the current circumstances, call volumes may be higher than normal.

If your enquiry is not urgent, please consider sending an email instead. You may find an answer to your query via our Help Centre.

\

Requests via email

Experiencing significant delays

Due to limited staff capacity and increased risk of fraud, our accounts team are currently unable to prioritise requests sent to us via email. There may be delays of 3-5 days in actioning these requests.

To avoid delays, please use our online banking tools or visit a branch.

\

Financial and repayment difficulties?

We are ready to help, but please provide information to avoid delays

We can consider payment holidays or temporary reduction of loan repayment to those adversely affected by the coronavirus crisis.

To assist us in rapidly responding to your request, please email your request to creditcontrol@creditunion.co.uk

Please make sure you include:

  • Evidence of your current income
  • Any additional documentation to help us assess the request, such as a letter from your employer confirming changes to your working hours or employment status.