Service status

Here you can check whether our services are running as expected. If there are delays, outages or maintenance planned, we will update you on them here.

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Telephone help desk

Approx wait time: 35 mins

Over the festive period we expect significant demand, and waiting times may be  up to 60 minutes. Please accept our apologies.

Please consider sending an email instead, which may often be faster. You can find instant solutions to common issues, as well as step-by-step guides for online banking via our Help Centre.

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Branches

Brixton branch is temporarily closed from 3 Nov 2020 due to limited staff availability.

Please wear a face covering, as required by law.

  • Peckham Branch (Head Office)- OPEN
    Mon-Fri – 9:30-4:30
  • Brixton Branch – TEMPORARILY CLOSED
    Mon-Fri – 9:30-4:30
  • Walworth Road Branch OPEN
    Mon-Fri – 9:30-4:30
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Online and mobile banking

A good service with occasional planned maintenance work, which will be announced here.

Following a major upgrade, our mobile app and online banking services  are now running. If you are having issues accessing your account on the new system, please follow the instructions in the Support Centre

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Loan application processing

  • A good service

Please allow  7-10 working days for a decision on your application.

This year’s Christmas Loan deadline is 11 December. Please ensure your application is submitted by this date to ensure it arrives in time for Christmas.

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Financial and repayment difficulties?

We are ready to help, but please provide information to avoid delays

We can consider payment holidays or temporary reduction of loan repayment to those adversely affected by the coronavirus crisis.

To assist us in rapidly responding to your request, please email your request to creditcontrol@creditunion.co.uk

Please make sure you include:

  • Evidence of your current income
  • Any additional documentation to help us assess the request, such as a letter from your employer confirming changes to your working hours or employment status.
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SMS Services

All services running as normal

If any of our SMS services are not working, this may be because the mobile phone number on your account is out of date or incorrect. If this happens, please contact us to provide your updated mobile number.

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Membership

A good service

 Please allow up to 3 weeks for your membership application to be processed and for your membership application to arrive.

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Current accounts

No issues currently reported