• Let us know about financial problems

    If you are struggling financially, or if you have missed a repayment on your loan, you can use this form to request support.

    Use this form if:

    • You are a member of London Mutual Credit Union.
    • You have a loan or mortgage with us and are experiencing financial problems.
    • The address displayed in your address bar begins with 'creditunion.co.uk' and a padlock icon is visible.

  • About you

    Before we continue, please tell us a little bit about yourself.
  • Please enter your membership number if you know it. Where can I find this?

  • Make a Repayment

    If you've missed a repayment and know how much you owe, you can make a one-off payment online using any debit card via our secure online payment page. Once you've paid online, the money will be credited to your loan in 2-3 working days.

    Make a Payment

  • Get debt advice

    As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support.

    Sources of Advice

  • Access Tools & Tips

    The government-funded Money and Pensions Service's MoneyHelper website has impartial information and tips to help you navigate almost any kind of financial situation. Their website also includes calculators and tools to help you understand your finances better.

    Sources of Advice

  • Please call us

    If you know you’re going to miss an upcoming payment, please give us the heads-up by calling us during working hours (9-5pm Mon-Fri).

    Our dedicated collections team will be able to talk you through your options, help agree a repayment plan, and work with you to help minimise any impact on your credit file.

    020 7207 1444

  • About your situation

    Thanks for reaching out and letting us know. So that we can work out the best way to help, please tell us more about your situation.
    Tick any that you feel apply to you
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    • Any changes to the terms of your existing Loan are subject to discussion and agreement with our Credit Control Team based on your personal circumstances. You continue to be bound by the terms of your current Loan Agreement until such time as new terms are agreed.

    • Contact Details

      Please let us know some basic details about yourself, so we can confirm your account details and follow up with you.

    • By submitting this form, I confirm that the information provided is accurate and complete to the best of my knowledge. I understand that this form is a request for assistance and does not guarantee approval or modification of my loan agreement. I understand that I continue to be bound by the terms of my existing Loan Agreement until such time as alternative arrangements or changes are agreed in writing.


      I authorise London Mutual Credit Union to contact me using the information provided to discuss my financial situation and potential support available.


      I acknowledge that any changes to my loan terms or agreement will be subject to the policies and procedures of London Mutual Credit Union. I understand that London Mutual Credit Union may need to collect, use, and share the information provided in this form for the purpose of evaluating and assisting me.


      I also understand that London Mutual Credit Union may provide me with information about debt advice and other organisations or resources that may be appropriate for those in similar circumstances. I hereby release London Mutual Credit Union from any liability that may arise from providing such information.