About Us

Building a bank for the whole community—together

We were founded by employees of Southwark Council in 1982. Since then, we’ve had one mission: serving our member communities by providing fair and ethical financial services that are relevant to their needs.

The community we serve now covers the heart of Central London. This includes:

  • Those living or working in the Boroughs of Lambeth, Southwark, Camden and Westminster
  • Those employed in health or education-related occupations across Greater London
  • Members of the UK Armed Forces and their immediate family members.

As a credit union, we are owned by our members, not shareholders. Through our community links and employer partnerships we’re working to build a bank that is driven by the needs of our members. 

What makes London Mutual different

For everyone

We believe in financial inclusion: that everyone should be able to access tools which enable them to make the most of their money. We serve the whole community, not just the wealthiest or most profitable customers.

In it for the right reasons

You ought to be able to trust your bank to act in your best interests. As a not-for-profit organisation, everything we do is focussed on making our members better off.

Salary deduction

Through our employer partnerships, we support staff across the NHS, local government and our armed forces to build savings and to borrow affordably, directly via their salaries.

Reliable & regulated

We have over 35 years of experience, and are fully regulated by the FCA and the PRA. Your deposits with us (up to £85,000) are guaranteed under the FSCS.

What is a credit union?

London Mutual is part of the global credit union movement, which consists of almost 300 credit unions across the UK, serving over 1.3 million members.

Financial well-being

Credit unions are focused on the long-term financial well-being of their members and the wider community.

Affordability

Credit unions work to make high-quality finance accessible to all, at rates that are fair and affordable.

Democratic

Credit unions are owned by their members and overseen by a board of volunteer directors drawn from the membership.

Accountable

Credit unions serve their members by listening to their needs and developing products and services built around them.

"People take out loans for all sorts of different things, such as going on holiday, paying bills, childcare, home improvements, funerals, cars. It all depends on what time of year. We have Christmas loans and in the summer it’s usually holidays"

Lisa Walder, Deputy Branch Manager

A digital bank that leaves no one behind

As banking goes digital, we’re changing with it, using mobile and internet banking technology to deliver our services in a way that makes managing your finances fast, secure and convenient.

And as a credit union, that’s process that will always be driven by our members and their needs. That’s why we’re continually working with members to shape and develop our digital offer, incorporating feedback, suggestions and ideas.

Frequently Asked Questions

What is a credit union?

Credit unions are not-for-profit, member-owned, financial co-operatives that exist for the benefit of a group of members who share a common bond, such as where they work or live.

Our mission is to provide our members with access to reasonably priced financial services and encourage the development of good financial habits such as saving and responsible borrowing.

What's the difference between a credit union and a bank?

The biggest difference between credit unions and banks is the member’s ownership or involvement in the institution. Credit unions are not-for-profit organisations owned by their customers, who are also its members.

As a member and owner, you are given the opportunity to gain greater control over your finances. Most banks are for-profit corporations, with profits paid to their shareholders only.

What does it mean to be a member of the credit union?

As a member of the credit union, you own part of the credit union through your shares. The members own, control, and administer the Society (the credit union). Because you are a member and partial owner, the credit union works for you.

Therefore, as a member of the credit union you will have access to ethical and affordable loans and more financial advice as to which loan product is best for you.

So what does it mean to have savings in the credit union?

This means that not only do you have more control over your money, but also, as a shareholder, you will receive a dividend on your Membership Account whenever the credit union makes a surplus (a profit).

What makes credit unions ethical?

Credit unions work to offer fair, competitive financial services to individuals from all walks of life, regardless of their social status and economic background.

We also believe that borrowing money should be a carefully thought through process, and the way we lend is built around your ability to repay.

Our dedicated employees want to work with you personally to create a repayment plan that best fits your situation.

Who can apply for a loan?

Only the members. As long as you are a member, you can apply via online or complete the paper application at one of our four branch offices.

What is a current account?

A current account is a bank account that allows you to access a range of banking services, such as receiving money (like your salary, pension or benefits payments), paying bills, and setting up direct debits and standing orders to make regular payments.

Our current account can be very useful for anyone looking for an easier, more affordable way to spend and access their funds. Opening a current account provides members with a MasterCard Debit card and allows access to their accounts from over 70,000 Link ATMs across the UK and our MasterCard is widely accepted throughout the world wherever you see the MasterCard sign.

Is my money secure with you?

London Mutual Credit Union, like banks and building societies, is regulated by the Financial Conduct Authority (FCA) and authorised by the Prudential Regulation Authority (PRA). Savers’ deposits are protected by the same Financial Services Compensation Scheme that covers banks and building societies.

An eligible depositor is entitled to claim up to £85,000.

How are you able to offer such affordable rates?

Credit unions do not have shareholders to pay, as our members are our shareholders. By law, the maximum interest rate that a credit union can charge its members for a loan is 3% per month or 42.6% APR.

We are also very proud of our affordable CUOK payday loan service. The interest rate on a CUOK loan is much lower than that charged on typical payday loans, so taking out a CUOK loan saves you money and makes good financial sense.

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