If you need help with your account or have a question for us, we’d be happy to help.
Hello! What can we help you with?
Submit a support ticket for a faster response, get instant answers to frequently asked questions, access step-by-step instructions for online banking, and more.
First response: , Resolution time:
020 3773 1751
Avg wait: with calls in queue.
Managing my card
0330 088 2747
Lines Open 24/7
Activate a new card
0330 088 1728
Get your account balances, including loans
Text BAL to 80011
Instant member number reminder
Text MEMNUM to 60060
Check if you can top up an existing loan
Text CANITOPUP to 60060