Coronavirus update: We are working hard to maintain service levels during current COVID-19 restrictions, but some services may occasionally be delayed or disrupted. For more information, including current call waiting and loan processing times, check the service status page.


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Support Portal

Get instant answers to frequently asked questions, step-by-step instructions for online banking, and more.


Email response time: 3 hours (9:00-5:00pm Mon-Fri)

020 3773 1751
09:00-6:00pm Mon-Fri

Current wait time: up to min

Managing my card

Lost/Stolen Card
0330 088 2747
Lines Open 24/7

Activate a new card
0330 088 1728
09:00-6:00pm Mon-Fri
09:00-1:00pm Sat

SMS Shortcuts

Get your account balances, including loans
Text BAL to 80011

Instant member number reminder
Text MEMNUM to 60060

Check if you can top up an existing loan
Text CANITOPUP to 60060

Repayment problems

If you have a loan and financial situation has changed, please let us know as soon as you can so that we can work with you to find a solution.

020 7207 1444

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Got feedback?

As a credit union, we are member-owned. We love hearing your feedback when we’ve done well, as well as areas where we can do better.

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Our Branches

Peckham Branch (Head Office)

Mon-Fri – 9:30-4:30
Saturday – Closed

4 Heaton Rd,
London SE15 3TH

Get Directions

Walworth Road

Mon-Fri – 9:30-4:30
Saturday – Closed

177 Walworth Rd
London SE17 1RW

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Brixton Branch

Mon-Fri – 9:30-4:30
Saturday – Closed

10 Acre Lane
London SW2 5SG


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Knowledge base


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Loans & Overdrafts

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Salary deduction