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If you need help with your account or have a question for us, we’d be happy to help.

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Support Portal

Submit a support ticket for a faster response, get instant answers to frequently asked questions, access step-by-step instructions for online banking, and more.

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Submit Help Request

Email Support

[email protected]
09:00-5:00pm Mon-Fri

Phone Helpdesk

020 3773 1751
09:00-5:00pm Mon-Fri

Managing my card

Lost/Stolen Card
0330 088 2747
Lines Open 24/7

Activate a new card
0330 088 1728
09:00-5:00pm Mon-Fri
09:00-1:00pm Sat

SMS Shortcuts

Get your account balances, including loans
Text BAL to 80011

Instant member number reminder
Text MEMNUM to 60060

Check if you can top up an existing loan
Text CANITOPUP to 60060

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Repayment problems

If you have a loan and your financial situation has changed, please let us know as soon as you can so that we can work with you to find a solution.

Request Support

020 7207 1444

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As a credit union, we are member-owned. We love hearing your feedback when we’ve done well, as well as areas where we can do better.

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Our Branches

Peckham Branch (Head Office)

Mon-Fri – 9:30-4:30
Saturday – Closed

4 Heaton Rd,
London SE15 3TH

Get Directions

Walworth Road