About us

Our purpose and values

Our purpose

As a credit union, being a good neighbour and making a positive contribution isn’t just a nice add-on or ‘good PR’—it goes to the heart of why we exist:
“To promote financial well-being and inclusion by empowering our membership community with the tools, information and support they need to manage their money confidently and effectively.”

What that means in practice

We want our credit union to be part of making our community:

  • Fairer – by opening up access to low-cost credit and safe savings for those excluded from legacy financial providers, tackling the stigma of debt, and ensuring people aren’t forced into the hands of high-cost lenders.

  • More connected – by reducing financial stress that can lead to social isolation, and by using the co-operative model to bring people together, strengthen trust, and build solidarity across our diverse communities.

  • More prosperous – by helping members grow their savings, build assets, and keep more of their hard-earned money within our local economy — creating lasting community wealth that benefits everyone.

Our business model

As a co-operative, our social and financial goals work together in a virtuous circle: the better we serve our members, the stronger we grow — and that growth allows us to reinvest even more into our community.

Our values

Our values define who we are and how we work. They guide the way we serve our members, the choices we make as a business, and the positive impact we aim to have on our community.

Community

We’re rooted in London’s diverse neighbourhoods, building strong partnerships and making a difference beyond finance.

Inclusion

Everyone is welcome. We break down barriers and open up access to fair, affordable financial services for all.

Quality

We deliver ethical, affordable products that are designed to improve lives and stand the test of time.

Accountability

We’re member-owned and member-led. Your voice shapes our future, and we’re answerable to you.

Education

We give our members the tools, knowledge and confidence to make informed financial choices.

Responsibility

We manage money with integrity and care, because trust is the foundation of everything we do.