Online Banking
It’s easy to manage your credit union accounts using our mobile app and online banking.
Download Mobile App
Access Online Banking
Schedule a One-to-One Call
Request a call with our Membership Team to troubleshoot issues with your online account, login details or with registering.
Important: our staff will never ask you to share your password, card number or PIN on a call, or ask you to make a payment or transfer over the phone.
Keeping your money safe
Security is our top priority, and our apps are designed with the latest privacy and security features. But keeping your money safe is a team effort, and there are some things you need to do to avoid fraud and to prevent others from gaining unauthorised access to your account.
Use a strong password
- Choose a password that can’t be guessed, and make sure that it is unique, so that even if other website logins are hacked, your money is safe.
- Your login details are personal to you, and shouldn’t be shared with anyone—not even a family member.
- Our staff do not need your password to help you, and will never ask you for it.
Make sure it's really us
- Criminals can steal your details by fooling you into entering them on fake websites which look real.
- Log in directly from our website. We will never email or text you a link to log in.
- Check the website is the real thing by making sure you are on ‘online.creditunion.co.uk, and clicking the padlock icon to be sure.
Avoid shared computers
- Avoid logging in on a shared computer or via public WiFi if you can—it’s safer to wait until you are home.
- If you do use a public computer, make sure your username and password have not been saved.
- Always log out when you are finished.