Mortgages

Mortgages with NHS bank or agency hours

Many lenders ignore bank shifts, agency hours, or variable NHS pay. We don't. We look at your past earnings to build a fair picture of what you can afford. No arrangement fees, and real people make the decision.
A shot of a young pregnant female walking to her car outside her home in Sedgefield, North East England. She is wearing a nurse uniform ready for work, carrying a backpack over one shoulder and holding her car keys in one hand,  mobile phone in the other. She is looking ahead with a content look on her face.

The problem with variable NHS pay

Most lenders assess affordability on your contracted hours. If a large part of what you actually earn comes from bank shifts, agency work, or overtime, they either ignore it entirely or want three years of accounts. That leaves a lot of NHS staff borrowing less than they can genuinely afford. Some get turned away altogether.

If you're buying your first home

Variable income does not have to be a barrier. We average your NHS bank and agency earnings over 12 months, so regular shifts count toward what you can borrow, not just your contracted hours.

If you’re remortgaging

If your income has changed since you first bought — a new trust, more bank shifts, a band change — we’ll reassess based on what you’re earning now, not what’s on an old contract.

Common scenarios we can help with

  • NHS bank worker mortgage — variable hours averaged over two years

  • Agency nurse or locum doctor buying for the first time

  • NHS employee remortgaging after a band change or new trust

  • Joint mortgage where one applicant earns NHS bank pay

How we assess NHS bank and agency income

We look at your payslips or bank statements covering the last 12 months. If your bank hours are consistent, even if they vary week to week, we can average them and include that figure in your affordability calculation. The same applies to agency shifts, overtime, and on-call payments.

If you work across more than one NHS trust, or a mix of employed and agency work, we’ll look at the full picture. We ask for supporting documents including payslips and P60. A real person reviews your case.

How we can help you to buy if you're on bank or agency hours

One benefit of a credit union mortgage is personal service. From the time you make contact, one of our qualified mortgage advisors will be able to support you through the process of understanding your options and applying.

Human decisions

Real people review your mortgage application, asking questions, gathering evidence, and giving you the chance to build up a fair picture of what you can actually afford.

Bank hours counted

We can consider NHS bank hours, agency work, locuming and other forms of variable income when deciding what you are able to afford.

Repayments from your salary

We work with four of London's largest NHS trusts including GSTT, King's, Royal Free and London Ambulance to give their staff the option of making mortgage repayments directly from their pay.

No arrangement fees or overpayment charges

We don't charge arrangement fees on top of your mortgage. All our mortgages also come with the flexibility to make overpayments from month-to-month without penalties.

How it works

Speak to us

Arrange a no-obligation call with one of our mortgage advisors to understand your options and what might be affordable.

Decision in principle

Our advisors will tell you exactly what documents to send. We'll use these to get a full picture of your income, based on contracted hours as well as bank hours and agency shifts.

Full application

Once you're ready to go ahead, your named mortgage advisor will be at the end of the phone throughout the process, and there to answer any questions.

Completion

We work with your solicitor or conveyancer to complete smoothly. No surprise arrangement fees or charges at the end.

Why choose London Mutual?

We're London's community-owned lender, here to help NHS staff get a fair mortgage.
  • Member-owned – a financial co-operative run for the benefit of our 42,397 members, not for profit.

  • Community roots – serving our communities in South London  for over 40 years, and with several NHS Trusts for almost as long.

  • Links with NHS employers – we work directly with NHS trusts across London, and thousands of NHS staff are already members.

  • Safe & regulated – Authorised by the FCA, with members’ savings protected up to £120,000.

Working with London's NHS trusts
to enhance colleague financial wellbeing

  • Next steps

    Book a call with a mortgage advisor

    Give one of our mortgage advisors a call for a no-obligation chat about your options and how we could help

    Get a decision in principle

    Already know what you need? Complete our online form, and get a decision in principle in as little as one working day.

    Mortgage FAQs for NHS bank workers

    Got questions? We've answered some common ones to help you get started. If you need more information, our Help Centre is just a click away.
    Visit help centre
    • Do you count NHS bank hours toward affordability?

      Yes. We average your bank shifts over the past 24 months and include them alongside your contracted pay when assessing how much you can borrow.

    • What documents do I need for a variable income mortgage?

      Typically payslips from each employer or trust you work with, plus your most recent P60. If you work via an agency, we may also ask for agency pay summaries.

    • I work for more than one NHS trust. Is that a problem?

      No. We can accept income from multiple NHS employers. We look at your total earnings over 12 months, not just income from a single source.

    • Can agency nurses or locum doctors apply?

      Yes. We assess agency and locum income on the same basis — 12-month average — provided you have a consistent earnings history to evidence it.

    • Are there any arrangement fees?

      No. We don’t charge arrangement or early repayment fees. The rate you’re quoted is the rate you pay.

    • Do I need to be an LMCU member already?

      You’ll need to meet our membership criteria, which includes living or working in one of our London boroughs, or working for one of our employer partners.

    • Do I need to work for one of your listed NHS employer partners to apply?

      No. If you work for one of our NHS employer partners — Guy’s and St Thomas‘, King’s College Hospital, Royal Free London, or London Ambulance Service — you’ll have the option of making repayments straight from your salary. But if you work for any other NHS trust and meet our membership criteria, you can still join and apply for a mortgage with us.

    Visit help centre