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Helping you and your family to make your money go further while working in the NHS or the wider healthcare sector

Salary-deducted savings

Save as little as £10 a month directly from your NHS trust salary.

Personal Loans

Apply for a personal loan for any purpose including consolidating debts, buying a car, or settlement costs.

Mortgages

Buy a home with market-leading rates, flexibility over bank hours, and advisors who understand life in the health service.

Guidance

From webinars to visits to your hospital or workplace, we're committed to giving you the tools to make the most of your money.

Who can join

Credit union membership is open to employees of any of the NHS trusts and organisations below, as well as to anyone employed in a healthcare role in Greater London.

Loan calculator

Calculate my loan

How we're different

Since our early days as Southwark & King's Hospital staff credit union, London Mutual now serves thousands of NHS staff across Greater London as the city's largest credit union for healthcare employees.

Committed

Serving staff working in the NHS for over 40 years, with over 4,500 members across London's largest NHS trusts

Secure

All UK credit unions are regulated by the FCA and the PRA, and deposits up to £120,000 are covered by the Financial Services Compensation Scheme

Member-owned

Owned by 45,000 members across Greater London, working in healthcare, education, local government and the armed forces.

Market-leading mortgage rates for NHS staff

We count bank shifts and agency hours toward what you can borrow, and every application gets reviewed by a person who understands how NHS pay actually works.
Mortgages for NHS staff

Rates from 3.64% (variable) discounted for 2 or 3 years before reverting to standard variable rate (currently 6.89%). All Mortgages are subject to our Lending Policy and Terms & Conditions. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

How it works

Join online

Joining online takes just a couple of minutes. You can sign up and start saving straight away, or do it at the same time as you apply for a loan.

We arrange payroll deduction

We'll contact your NHS trust's payroll team to set up a direct deduction from your salary. You don't need to do anything — we handle the paperwork on your behalf.

Save or borrow

Your agreed amount comes out of your pay each month before it reaches your bank account. No standing orders to set up, no direct debits to manage, no missed payments.

Manage your money

Check your savings or loan balance at any time using the mobile app or by SMS. Salary deduction makes it easy to stay on track, no matter where you are.
More about salary deduction

What members working in the NHS say about us

See All Reviews
  • Smooth application

    I am so blessed and grateful to have been introduced to your service! The application process is so smooth and I got approved for my loan instantly with a really reasonable rate. Customer service is superb; responds to email promptly and even called me to follow up whether my queries were resolved. I also get to track the progress in my application through a user-friendly platform. Thank you so much London Mutual Credit Team for being a great companion to NHS workers like me. More power! Highly recommended 👍

    Jessica

    Kings College Hospital NHS Trust

  • Member for 24 years

    I have had great experience with the company for nearly 24 years. They have never let me down, they are very reliable… Their staff offered great customer service.

    Ruth

    Guy's & St Thomas' NHS Trust

  • An active conversation

    There was active conversation between the loan team and I during the application… I was updated on my progress at every step… This company has helped me over the years I have been with them to achieve what I would not have achieved if I waited for my monthly salary to come in.

    Rita

    Royal Free NHS Trust

Why we exist

NHS pay doesn't fit the standard template — and neither should your credit union.

NHS working life is more varied than mainstream financial providers tend to account for. Bank hours and agency shifts sit alongside substantive contracts. Unsocial-hours enhancements, on-call payments and overtime make up a real part of monthly income. Staff rotate between trusts, between roles, and sometimes between addresses. That’s particularly true during training years.

None of this is unusual. But automated lending systems, built around rigid rules about employment type and income stability, often struggle with it. Staff with secure incomes and long service records find themselves declined or offered less than they need, because the model wasn’t built for how the NHS actually works.

London Mutual’s NHS loans for staff are designed differently. Repayments come straight from your trust salary via payroll, so budgeting takes care of itself. Every loan application is reviewed by a member of our team, not just an algorithm — so your full financial picture gets weighed properly, shift enhancements and all.

About London Mutual Credit Union
Staff member at King's College Hospital NHS Trust visiting London Mutual Credit Union's stand on a recent visit
Meeting members at King's College Hospital NHS Trust, one of our founding partner trusts.

Good to know

Got questions? We've answered some common ones to help you get started. If you need more information, our Help Centre is just a click away.
Visit help centre
  • Do I need to work at a specific NHS trust to join?

    Our NHS loans for staff are available to employees at our partner NHS trusts — Guy’s & St Thomas’, King’s College Hospital, Royal Free London, London Ambulance Service, or Synnovis. You can also join if you live or work in Southwark, Lambeth, Westminster or Camden, or if you’re in a healthcare role in Greater London. Recent leavers and retired staff from our partner trusts can usually join too. If you’re not sure whether you qualify, get in touch and we’ll check.

  • What's a credit union, and how is it different from my bank?

    A credit union is a not-for-profit financial co-operative owned by its members, not by shareholders. That means any surplus goes back to members through better rates and lower fees, rather than to external investors. Like banks, we’re authorised by the FCA and the PRA, and eligible savings are protected up to £120,000 by the Financial Services Compensation Scheme.

  • How does salary deduction work with my NHS trust?

    Once you join and tell us which trust you work at, we’ll set up a deduction directly from your NHS salary. Your agreed amount — for savings, loan repayments, or both — comes out of your pay each month before it reaches your bank account. There’s nothing to manage, no standing orders to set up, and no risk of forgetting a payment. If your pay varies month to month (for example because of unsocial-hours enhancements), the deduction amount stays the same.

  • Can I apply for a loan on bank or agency hours?

    Yes. Unlike mainstream lenders whose automated systems often reject non-standard income, we take bank hours, agency shifts, and unsocial-hours enhancements into account when we assess affordability. Every loan application is reviewed by a person on our team who understands how NHS pay actually works. If your income is secure but doesn’t fit a standard template, this is exactly the kind of application we’re built for.

  • What happens if I change trusts, or leave the NHS?

    You stay a member. Your savings, loan, and account move with you — they’re yours, not tied to the employer. If you move to another LMCU partner trust, we’ll update the salary deduction arrangement. If you move to a non-partner employer, we can usually switch repayments to Direct Debit. If you leave paid work entirely, we’ll work with you to find a repayment plan that still works.

  • Does applying for a loan affect my credit score?

    No. When you first apply we use a “soft” credit search, which doesn’t show up on your credit file and doesn’t affect your score. A full credit check only happens if your loan is approved and you decide to accept it. That means you can see whether you’re eligible without any risk to your credit record.

  • Can I get a mortgage with bank hours or agency income?

    Yes — and unlike most mainstream lenders, we’ll count bank hours and agency shifts toward what you can borrow. Our in-house mortgage team assesses each application on its full financial picture, not just headline employment type. You can see more on our mortgages for NHS bank or agency hours page, or book a free call with a mortgage advisor.

Visit help centre

Get started at your trust

Joining online takes about five minutes. Select your employer below to get started.
Select an employer and option to continue

Not at a partner trust?
Check if you can still join →

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