Building a digital credit union

Building a digital credit union

At London Mutual, becoming fully digitally-enabled is a journey—and one we’re determined to bring all our members with us on. We speak to program manager Leanne Phillips about how we’re ensuring that digital isn’t just for the digitally savvy.

Metin’s story

Metin’s story

Metin Basaran was living in a hostel when he first heard about London Mutual Credit Union. He heard lots of good things about being a member, so he signed up. He took a current account, which he’s stuck with. “I haven’t got a card but the reason being, I just...
Lucy Wright’s story

Lucy Wright’s story

Lucy Wright, who works for Southwark Council, had got herself into a bit of a spiral. Some bad financial decisions years ago left her with a bad credit rating, and she was getting charges from her bank every time she went overdrawn, making the situation worse. She...
The lowdown on lending

The lowdown on lending

Matthew Sweetlove is head of lending at London Mutual Credit Union. He’s worked for the union for 15 years. “It’s great to feel like you are helping people. Many of our members are financially excluded, they have no other alternative but to go to high cost lenders or...

New in London: Azeez Dasaolu

Azeez Dasaolu moved to the UK in the summer of 2009, and soon found himself a job, at Guy’s and St Thomas Hospital. But his lack of credit rating held him back from fully settling: “When you don’t have credit history, it’s difficult for you to access...