New in London: Azeez Dasaolu

Azeez Dasaolu moved to the UK in the summer of 2009, and soon found himself a job, at Guy’s and St Thomas Hospital. But his lack of credit rating held him back from fully settling: “When you don’t have credit history, it’s difficult for you to access...
Androulla’s story

Androulla’s story

Androulla Surrey knows everyone in her local London Mutual Credit Union branch, from the staff to all the other members. “I’ve known most of them for a long time, but they’re very good. Most of the customers here are neighbours of mine where I used to live...

Things we’ll never ask you to do

If you get an email or a phone call about any of your credit union accounts, please remember these eight things LMCU will never ask you to do: Ask for your full PIN or any online banking passwords over the phone or via emailSend someone to your home to collect cash,...
How to stay safe at the cashpoint

How to stay safe at the cashpoint

If possible, use a cash machine inside a bank or shop – if that’s not possible, check the cash machine every time you use one and look out for: a wobbly or bulky part that doesn’t seem to belong with the machine, such as a cover over the card slot or a loose keypadbe...

A word about your memorable word

When we introduced the new banking system at the end of 2016, every account was allocated a memorable word. You will need your memorable word if you phone the Help Desk and you may be asked to confirm 2 or 3 digits of it when you come to a branch for any transactions...

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